- Licence Requirements: Students must hold a valid UK Provisional (or Full) Driving Licence and present it to their instructor on or before their first lesson.
- Fitness to Drive: Students must meet the minimum eyesight requirement (ability to read a standard UK car registration plate from 20.5 metres).
⚠️ Sobriety Policy: Students must not be under the influence of alcohol, drugs, or prescription medications that impair driving ability. If an instructor suspects impairment, the lesson will be cancelled immediately, and the full lesson fee will be charged.
🚫 Conduct
Aggressive, abusive, or unsafe behaviour toward the instructor or other road users will not be tolerated and will result in immediate termination of the lesson without a refund.
Test Bookings: Practical driving tests must be booked with the agreement of your instructor. The instructor reserves the right to withhold the use of their vehicle for a practical driving test if, in their professional opinion, the student has not reached a safe and test-ready standard.
📌 Test Fees
Test booking fees paid directly to the DVSA are separate from any vehicle hire fees charged by Driving Portal for test day usage.
Use of Pass Photos: Driving Portal reserves the right to take photographs of students upon passing their practical driving test and use these images for marketing, advertising, website displays, and social media platforms.
Driving Portal strives to provide the highest quality driving instruction. However, if you are dissatisfied with any aspect of our service, please follow our formal complaints process:
- Submission: All complaints must be submitted in writing via email to info@drivingportal.co.uk.
- Investigation: Upon receipt of your email, our management team will log the issue, investigate the complaint thoroughly with the involved instructor, and review any relevant records.
- Response Time: We aim to acknowledge receipt of your written complaint within 48 hours and provide a formal response or resolution within 7 working days.
- Escalation: If you feel your complaint regarding instructor conduct or professional standards has not been satisfactorily resolved by Driving Portal, you have the right to escalate the matter directly to the DVSA Registrar: DVSA Registrar, Approved Driving Instructors section, DVSA, PO Box 280, Newcastle-Upon-Tyne, NE99 1FP.
